Shipping Policy
SALES AGREEMENT
ARTICLE 1 - PARTIES
1.1. SELLER:
Business Name: Ahmet Yesevi Livtopuz and Partners
Phone: 0506 385 07 78
Address: Alpaslan Mah. Emrah Cad. A Blok Seda Sitesi No: 5 İç Kapı No:1 MELİKGAZİ/ KAYSERİ
1.2. BUYER:
Name/Surname/Business Name:
Email:
ARTICLE 2 - SUBJECT
The subject of this agreement is to determine the rights and obligations of the parties, in accordance with the provisions of the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product specified below, which the BUYER has electronically ordered from the SELLER's Hellfire website.
ARTICLE 3 - PRODUCTS OF THE CONTRACT
3.1. The type, quantity, brand/model, color, and total price of the products, including taxes, are as specified below:
[[agreement.Order_Products]]
3.2. Payment Method:
[[agreement.Payment_Type]]
If the order is placed using an installment plan on a credit card, the bank may apply promotions such as higher installment options or deferred payments. These are determined at the bank's discretion and, if known to us, will be provided on our website. The installment amount will be reflected on the credit card statement according to the bank’s terms. The bank may adjust the distribution of installments based on rounding differences. The detailed payment plan is under the discretion of the bank.
3.3. Since installment sales can only be made through credit cards of banks, the BUYER acknowledges that they will confirm the interest rates and default interest with the bank and agrees to comply with the provisions of the credit card agreement between the bank and the BUYER in accordance with the current legislation.
Return Procedure:
CREDIT CARD REFUND PROCEDURE
If the BUYER exercises the right to withdraw, or if the ordered product is unavailable for any reason, or if a refund is decided by the Consumer Arbitration Board, the refund will be processed as follows:
If the purchase was made in installments with a credit card, the bank will issue the refund in installments. After the SELLER pays the total amount to the bank in one go, the bank will transfer the installment payments to the BUYER's account in installments. If the refund and the card’s billing cycle do not overlap, the BUYER may continue receiving the installment payments as credits until the refund is fully completed. The SELLER cannot issue cash refunds due to agreements with banks. Instead, the bank will follow the standard refund process after the SELLER processes the return. The BUYER acknowledges this procedure and agrees.
ARTICLE 4 - GENERAL PROVISIONS
4.1. The BUYER declares that they have read and understood the product's main features, price, payment method, and delivery information listed on the website [[agreement.SiteDomain]] and has given the necessary confirmation electronically.
4.2. The product will be delivered to the address specified by the BUYER or the person/organization they designate within the specified delivery time, which will not exceed 30 days, depending on the distance to the BUYER's location.
4.3. If the product is to be delivered to another person/organization designated by the BUYER, the SELLER is not responsible if the recipient refuses the delivery.
4.4. The SELLER is responsible for delivering the product in a complete and defect-free condition, in accordance with the order specifications, along with any necessary warranty documents and user manuals.
4.6. If the BUYER's credit card is used fraudulently by unauthorized persons after delivery, and if the product payment is not received by the SELLER from the relevant bank or financial institution, the BUYER is obliged to return the product to the SELLER within 3 days.
4.7. The BUYER may return defective or damaged products covered by a warranty to the SELLER for repair within the warranty terms, and the shipping costs will be borne by the SELLER.
ARTICLE 5 - RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the contract within 7 days of receiving the product, without any reason or penalty. Upon receiving the withdrawal notice, the SELLER will refund the full amount within 10 days. The product’s return shipping cost will be covered by the SELLER. The BUYER can exercise this right without assuming any legal or financial responsibility, as per Article 9/2 of the Regulation on Distance Contracts.
For a valid return, the returned product must be in its original packaging, unopened, unused, and undamaged.
ARTICLE 6 - PRODUCTS FOR WHICH WITHDRAWAL RIGHTS CANNOT BE EXERCISED
Products that are not eligible for returns include single-use items, digital software and programs, and products that spoil quickly or have expired. If the product's packaging has been opened, damaged, or used, the withdrawal right cannot be exercised.
ARTICLE 7 - DEFAULT PROVISIONS
In cases where one party fails to fulfill their obligations under this agreement, the default provisions of the Turkish Code of Obligations will apply. If one party fails to perform their duties, the other party may grant a 7-day extension for fulfillment, after which the defaulting party will be deemed in default. The other party may then demand performance or cancel the contract and request a refund.
ARTICLE 8 - COMPETENT COURTS
In disputes arising from this contract, Consumer Arbitration Boards up to the amount declared by the Ministry of Industry and Trade, and the Consumer Courts in the SELLER's or BUYER's location, are authorized.
In the event of a purchase, the BUYER is deemed to have accepted all terms of this contract.
